Resumo

BENITEZ, Christian. Internal communication and its relationship with job satisfaction. Acad. (Asunción) [online]. 2025, vol.12, n.1, e1045.  Epub 08-Jan-2025. ISSN 2414-8938.  https://doi.org/10.30545/academo.2025.n1.1045.

This literature review aims to explore the historical evolution and strategic role of internal communication within organizations, with a special focus on its impact on job satisfaction. Through a narrative review, it investigates the sociocultural and technological transformations that have influenced internal communication, highlighting the importance of integrating it into organizational strategy to enhance planning and execution of actions. It examines the flow of information and the effectiveness of different types of communication, along with the tools and channels used to convey key messages. Additionally, it emphasizes the relevance of feedback as a mechanism to improve mutual understanding and facilitate more effective communication in the future. Finally, it concludes that internal communication plays a crucial role in creating a positive work environment, significantly affecting employees' perceptions and, consequently, their job satisfaction.

Palavras-chave : Internal communication; organizations; feedback; job satisfaction.

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