Resumo

SUTTY SEGOVIA, Hernán Isidro  e  LEON CENTURION, Rodolfo Javier. Application of e-commerce in companies offering nature tourism in Paraguay, 2023. Rev. ciente. UCSA [online]. 2026, vol.13, n.1, pp.157-. ISSN 2409-8752.  https://doi.org/10.18004/ucsa/2409-8752/2026.013.01.157.

This study aims to analyze the use of e-commerce in companies offering nature tourism in Paraguay, registered in the National Registry of Tourism Service Providers of Paraguay (REGISTUR) as of October 2023. The study was based on a quantitative, non-experimental, cross-sectional, and descriptive approach. Sixteen companies were analyzed. They had a functioning website and were not classified as permanently closed, temporarily closed, audited, or complained about in REGISTUR. The data collection instrument was a checklist with 30 criteria and 5 dimensions (social media, interaction, reservations, rate descriptions, and online payments). The main results show that the highest degree of compliance with the dimensions was: D3, reservation systems 69.6%, followed by D1, social media 42.5%, and thirdly, D2, interaction 34.4%. The lowest-performing companies are: D4, rate descriptions, 29.7%, and D5, online payment methods, 10%. Therefore, it is concluded that these companies' use of e-commerce is almost nonexistent. It is worth noting that they do offer online reservation systems, but the actual purchase is made upon arrival at the site.

Palavras-chave : E-commerce; nature tourism; services; Paraguay.

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