Resumo

LEZCANO-GODOY, Ruth Elizabeth et al. Factors related to internal customer satisfaction in a private company. Paraguay 2023. Rev. ciente. UCSA [online]. 2024, vol.11, n.3, pp.128-136. ISSN 2409-8752.  https://doi.org/10.18004/ucsa/2409-8752/2024.011.03.128.

Satisfaction in the organizational environment is fundamental for the achievement of a harmonious environment and greater productivity, and can be affected by various factors of an economic and psychosocial nature. This study focused on identifying the factors that influence employee job satisfaction in a private company in Paraguay, in the year 2023. The study design was quantitative, descriptive, cross-sectional, the sampling was non-probabilistic by convenience, where a digital questionnaire was applied in a population of 166 employees of a company in the capital area between the months of April and May. The main results were: 50.6% were women, 54.8% were from Central, 82.1% were single, 47% are recognized for the work they perform and 4.2% have never been recognized, a statistically significant association was found between the level of economic income and the significance of the work (p=0.023), the conformity with the salary (p=0.001) and the means and resources to perform the work (p=0.004). Gender and conformity with salary and activities performed (p=0.006) and means and resources to perform the job (p=0.031), and level of education and means and resources to perform the job (p=0.003). In conclusion, this research has shown that job satisfaction is influenced by a combination of interrelated factors.

Palavras-chave : Factors; job satisfaction; employees; private companies.

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