Introduction:

User satisfaction is a measure of health care quality. It depends on various factors, including the quality of life of patients.

Objectives:

To determine the level of satisfaction and quality of life of users of a primary care center in Paraguay in 2024.

Methodology:

An observational, descriptive, cross-sectional, and correlational design was applied. The study population consisted of men and women, aged over 18 years. The level of satisfaction and quality of life were ascertained by the Baker and EQ-5D questionnaires, respectively. The variables were subjected to descriptive statistics and then, the factors associated with dissatisfaction were analyzed using analytical tests. The study was approved by the institutional ethics committee

Results:

Of 161 users surveyed, 94 were female with a mean age of 45 years while 67 were men with a mean age of 43 years. Sixty-five subjects (40.4%) were identified as satisfied with the care and 96 (59.7%) were dissatisfied. Poor quality of life was a risk factor of dissatisfaction, although it was not statistically significant: RR 1.2 95% CI 0.9 - 1.6 (p 0.1). No sociodemographic risk factors associated with dissatisfaction were detected.

Conclusion:

Sixty-five (40.4%) subjects were satisfied with care and 96 (59.7 %) were dissatisfied. No risk factors associated with dissatisfaction were detected. It is recommended to monitor the opinion of users since it is a parameter of the quality of health care.

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