<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2312-3893</journal-id>
<journal-title><![CDATA[Revista Virtual de la Sociedad Paraguaya de Medicina Interna]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. virtual Soc. Parag. Med. Int.]]></abbrev-journal-title>
<issn>2312-3893</issn>
<publisher>
<publisher-name><![CDATA[Sociedad Paraguaya de Medicina Interna]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2312-38932019000100041</article-id>
<article-id pub-id-type="doi">10.18004/rvspmi/2312-3893/2019.06(01)41-053</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Nivel de satisfacción de los pacientes egresados del Servicio de Clínica Médica del Hospital Nacional en 2018]]></article-title>
<article-title xml:lang="en"><![CDATA[Level of satisfaction of the patients discharged from the Medical Clinic Service of the National Hospital in 2018]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Peralta]]></surname>
<given-names><![CDATA[Ruth]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ruiz Díaz]]></surname>
<given-names><![CDATA[Celsa María Liz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Benítez Avalos]]></surname>
<given-names><![CDATA[Noelia Fernanda]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fleitas Alderete]]></surname>
<given-names><![CDATA[Andrea Aidee]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Franco Cañete]]></surname>
<given-names><![CDATA[Araceli Noeli]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ortega González]]></surname>
<given-names><![CDATA[José Luis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Privada del Este. Facultad de Ciencias de la Salud "Prof. Dr. Manuel Riveros". Carrera de Medicina.]]></institution>
<addr-line><![CDATA[Asunción ]]></addr-line>
<country>Paraguay</country>
</aff>
<pub-date pub-type="pub">
<day>01</day>
<month>03</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>01</day>
<month>03</month>
<year>2019</year>
</pub-date>
<volume>6</volume>
<numero>1</numero>
<fpage>41</fpage>
<lpage>53</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_arttext&amp;pid=S2312-38932019000100041&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_abstract&amp;pid=S2312-38932019000100041&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_pdf&amp;pid=S2312-38932019000100041&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción:  la evaluación del nivel de satisfacción de los pacientes dados de alta es uno de los métodos para medir la calidad de la atención en salud.  Objetivos:  determinar el nivel de satisfacción de los pacientes egresados del Servicio de Clínica Médica del Hospital Nacional (Itauguá, Paraguay) en agosto y septiembre 2018.  Metodología:  se aplicó el cuestionario SERVQUAL a varones y mujeres con al menos 1 semana de internación, previo consentimiento informado. Este instrumento mide con 22 preguntas a las 5 dimensiones de la atención: tangibilidad, confiabilidad, capacidad de respuesta, seguridad y empatía. Se utilizó la escala de Likert de 6 puntos donde el 1 era el más insatisfecho y el 6 el más satisfecho.  Resultados:  fueron incluidos 116 pacientes, 50 varones y 66 mujeres, con edad media 46±14 y 39±12 años, respectivamente. La dimensión con mejor puntuación en el cuestionario SERVQUAL fue la seguridad (media 5,3±0,8) y la más baja fue la tangibilidad (media 4,6±0,9). Aplicando el punto de corte en el percentil 60 (5,35 puntos) se obtuvo una frecuencia de 39,6% de satisfacción.  Conclusión:  la frecuencia de satisfacción de los usuarios del Servicio de Clínica Médica fue 39,6%.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction:  The evaluation of the level of satisfaction of discharged patients is one of the methods to measure the quality of health care.  Objectives:  To determine the level of satisfaction of the patients discharged from the Medical Clinic Service of the National Hospital (Itauguá, Paraguay) in August and September 2018.  Methodology:  The SERVQUAL questionnaire was applied to men and women with at least 1 week of hospitalization, with prior informed consent. This instrument measures the 5 dimensions of attention: tangibility, reliability, responsiveness, security and empathy using 22 questions. The Likert scale of 6 points was used, where 1 was the most dissatisfied and 6 was the most satisfied.  Results:  One hundred sixteen patients were included, 50 men and 66 women, with mean age 46 ± 14 and 39 ± 12 years, respectively. The dimension with the highest score in the SERVQUAL questionnaire was safety (average 5.3±0.8) and the dimension with the lowest score was tangibility (average 4.6±0.9). Applying the cut-off point in the 60th percentile (5.35 points), a frequency of 39.6% satisfaction was obtained.  Conclusion:  The frequency of satisfaction of the users of the Medical Clinic Service was 39.6%.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[encuestas y cuestionarios]]></kwd>
<kwd lng="es"><![CDATA[medicina interna]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[surveys and questionnaires]]></kwd>
<kwd lng="en"><![CDATA[internal medicine]]></kwd>
</kwd-group>
</article-meta>
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