<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2072-8174</journal-id>
<journal-title><![CDATA[Revista del Nacional (Itauguá)]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Nac. (Itauguá)]]></abbrev-journal-title>
<issn>2072-8174</issn>
<publisher>
<publisher-name><![CDATA[Hospital Nacional (Itauguá)]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2072-81742021000100064</article-id>
<article-id pub-id-type="doi">10.18004/rdn2021.jun.01.064.075</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Satisfacción de los usuarios de unidades de salud familiar del Paraguay en 2020: estudio multicéntrico]]></article-title>
<article-title xml:lang="en"><![CDATA[Satisfaction of users of family health units in Paraguay in 2020: a multicenter study]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Real Delor]]></surname>
<given-names><![CDATA[Raúl Emilio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Azuaga Franco]]></surname>
<given-names><![CDATA[Herminia María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Bordón Medina]]></surname>
<given-names><![CDATA[Nadia Concepción]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Colman Gómez]]></surname>
<given-names><![CDATA[Deisy Beatriz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Delgado Ortiz]]></surname>
<given-names><![CDATA[Luisita Micaela]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fernández Méndez]]></surname>
<given-names><![CDATA[Yanina Belén]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Flores Sarabia]]></surname>
<given-names><![CDATA[Analía]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gehrts Kiese]]></surname>
<given-names><![CDATA[Sara Rebeca]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lenz Valenzano]]></surname>
<given-names><![CDATA[Rafael]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[León Giménez]]></surname>
<given-names><![CDATA[Olivia Jacqueline]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[López Giménez]]></surname>
<given-names><![CDATA[Andrea Vanesa]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mareco Estigarribia]]></surname>
<given-names><![CDATA[Shirley Paola]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Martínez Da Silva Mello]]></surname>
<given-names><![CDATA[María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ocampos]]></surname>
<given-names><![CDATA[Juan Manuel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rolón Quiñonez]]></surname>
<given-names><![CDATA[Miguel Alfredo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sanabria Barreto]]></surname>
<given-names><![CDATA[Justiniano Concepción]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Taboada García]]></surname>
<given-names><![CDATA[Cristhian Iván]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Zárate Leguizamón]]></surname>
<given-names><![CDATA[Osmar Victorio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Privada del Este Facultad de Medicina ]]></institution>
<addr-line><![CDATA[Asunción ]]></addr-line>
<country>Paraguay</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2021</year>
</pub-date>
<volume>13</volume>
<numero>1</numero>
<fpage>64</fpage>
<lpage>75</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_arttext&amp;pid=S2072-81742021000100064&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_abstract&amp;pid=S2072-81742021000100064&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_pdf&amp;pid=S2072-81742021000100064&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción: el grado de satisfacción y los factores de insatisfacción en los pacientes de las unidades de salud familiar aportan información sobre la calidad de la atención.  Objetivo:  determinar el nivel de satisfacción de los usuarios de unidades de salud familiar del Departamento Central (Paraguay) en 2020. Además, describir las características demográficas y la calidad de vida de los encuestados.  Metodología:  diseño observacional, prospectivo, transversal, multicéntrico. Se incluyó a varones y mujeres mayores de 18 años, usuarios de seis unidades de salud familiar del Departamento Central (Paraguay) en 2020, que aceptaban participar de la encuesta. Fueron excluidos los sujetos con incapacidad de comunicarse. Se determinaron variables demográficas (edad, sexo, educación, ingresos propios), la satisfacción se midió con el cuestionario de Baker y la calidad de vida con el cuestionario EQ-5D. Se utilizó muestreo no probabilístico. La investigación fue aprobada por el Comité de Ética de la Universidad Privada del Este.  Resultados:  ingresaron al estudio 343 sujetos, siendo 257 mujeres con edad media de 44 años y 86 varones con edad media de 46 años. Predominó el estado civil casado o concubinado (62 %), con educación superior (62 %), con ingresos propios (54 %) y mala calidad de vida (57 %). La satisfacción con la atención de la salud fue del 49 %. Las mujeres con ingreso propio fueron las que presentaron mayores frecuencias de insatisfacción siendo estas diferencias estadísticamente significativas con otros grupos.  Conclusión:  el grado de insatisfacción con los servicios de las unidades de salud fue elevado por lo que se recomienda identificar factores causales y realizar intervenciones para mejorar el servicio prestado.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction: the degree of satisfaction and dissatisfaction factors in patients in family health units provide information on the quality of care.  Objectives: to determine the level of satisfaction of users of family health units of the Departamento Central (Paraguay) in 2020. In addition, to describe the demographic characteristics and quality of life of the respondents.  Methodology: we conducted an observational, prospective, cross-sectional, multicenter study. We included men and women over 18 years of age, users of six family health units of the Departamento Central (Paraguay) in 2020, who agreed to participate in the survey. Subjects with inability to communicate were excluded. Demographic variables (age, sex, education, own income) were determined, satisfaction was measured with the Baker questionnaire and quality of life with the EQ-5D questionnaire. Non-probability sampling was used. The research was approved by the Ethics Committee of the Universidad Privada del Este.  Results: 343 subjects entered the study, 257 women with a mean age of 44 years and 86 men with a mean age of 46 years. Marital status married or concubine predominated (62 %), with higher education (62 %), with own income (54 %) and poor quality of life (57 %). Satisfaction with health care was 49 %. The factors significantly related to dissatisfaction were female sex and having own income.  Conclusion: satisfaction with the care in 6 family health units was 49 %. The female sex and having own income were significantly related to dissatisfaction. It is recommended to periodically evaluate the satisfaction of primary care patients and compare it with other health regions.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[atención primaria de salud]]></kwd>
<kwd lng="es"><![CDATA[calidad de vida.]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[primary health care]]></kwd>
<kwd lng="en"><![CDATA[quality of life.]]></kwd>
</kwd-group>
</article-meta>
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