<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2072-8174</journal-id>
<journal-title><![CDATA[Revista del Nacional (Itauguá)]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Nac. (Itauguá)]]></abbrev-journal-title>
<issn>2072-8174</issn>
<publisher>
<publisher-name><![CDATA[Hospital Nacional (Itauguá)]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2072-81742018000200058</article-id>
<article-id pub-id-type="doi">10.18004/rdn2018.0010.02.058-075</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Nivel de satisfacción de los pacientes egresados del Servicio de Cirugía General del Hospital Nacional en 2018]]></article-title>
<article-title xml:lang="en"><![CDATA[Level of satisfaction of the patients discharged from General Surgery Service of the Hospital Nacional in 2018]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[González Barrios]]></surname>
<given-names><![CDATA[Yolanda]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gauto Ibarrola]]></surname>
<given-names><![CDATA[Lorena María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Portillo Ruiz]]></surname>
<given-names><![CDATA[Sergio Javier]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ordano Vázquez]]></surname>
<given-names><![CDATA[Nathaly Giovanna]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rojas Fleytas]]></surname>
<given-names><![CDATA[Antonio Daniel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Alcaraz Ferreira]]></surname>
<given-names><![CDATA[Pablo Mauricio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Privada del Este Facultad de Ciencias de la Salud "Prof. Dr. Manuel Riveros" Carrera de Medicina]]></institution>
<addr-line><![CDATA[Asunción ]]></addr-line>
<country>Paraguay</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Privada del Este Facultad de Ciencias de la Salud "Prof. Dr. Manuel Riveros" Carrera de Medicina]]></institution>
<addr-line><![CDATA[Asunción ]]></addr-line>
<country>Paraguay</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<volume>10</volume>
<numero>2</numero>
<fpage>58</fpage>
<lpage>75</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_arttext&amp;pid=S2072-81742018000200058&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_abstract&amp;pid=S2072-81742018000200058&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_pdf&amp;pid=S2072-81742018000200058&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción: la medición de la satisfacción de los usuarios de un servicio es uno de los parámetros que miden la calidad del mismo.  Objetivos:  determinar el nivel de satisfacción de los pacientes egresados del Servicio de Cirugía General del Hospital Nacional en 2018.  Metodología:  se aplicó el cuestionario SERVQUAL a los varones y mujeres egresados del Servicio de Cirugía General entre agosto y septiembre del 2018.  Resultados:  ingresaron al estudio 208 pacientes, siendo 133 varones (64%) y 75 mujeres (36%). La edad media fue 42±17 años (rango 15-94 años). La media del cuestionario fue 4,7±0,8. Aplicando el percentil 60, la frecuencia de satisfacción se observó en 85 pacientes (41%). Las dimensiones con mejor puntuación fueron la capacidad de respuesta y la seguridad o competencia profesional. La dimensión con menor puntuación se refirió a los elementos tangibles del servicio (comidas servidas y señalizaciones). Los factores de riesgo asociados a la insatisfacción fueron el sexo femenino, la escolaridad nula o básica y el antecedente de mala experiencia en internaciones previas.  Conclusión:  la frecuencia de satisfacción fue 41%.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction: the measurement of the satisfaction of users of a service is one of the parameters that measure the quality of it.  Objectives: to determine the level of satisfaction of the patients discharged from the General Surgery Service of the National Hospital in 2018.  Methodology: the SERVQUAL questionnaire was applied to male and female discharged from General Surgery Service between August and September of 2018.  Results: 208 patients entered the study, being 133 men (64%) and 75 women (36%). The mean age was 42 ± 17 years old (range 15-94 years). The mean of the questionnaire was 4.7 ± 0.8. Applying the 60th percentile, the frequency of satisfaction was observed in 85 patients (41%). The dimensions with the best score were responsiveness and safety, or professional competence. The dimension with the lowest score referred to the tangible elements of the service (meals and signaling). The risk factors associated with dissatisfaction were female, basic or no schooling and a history of bad experience in previous hospitalizations.  Conclusion: the frequency of satisfaction was 41%.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[encuestas y cuestionarios]]></kwd>
<kwd lng="es"><![CDATA[cirugía general]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[surveys and questionnaires]]></kwd>
<kwd lng="en"><![CDATA[general surgery]]></kwd>
</kwd-group>
</article-meta>
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