<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2072-8174</journal-id>
<journal-title><![CDATA[Revista del Nacional (Itauguá)]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Nac. (Itauguá)]]></abbrev-journal-title>
<issn>2072-8174</issn>
<publisher>
<publisher-name><![CDATA[Hospital Nacional (Itauguá)]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2072-81742018000200039</article-id>
<article-id pub-id-type="doi">10.18004/rdn2018.0010.02.039-057</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Satisfacción de las usuarias del Departamento de Gineco-Obstetricia del Hospital Nacional en 2018]]></article-title>
<article-title xml:lang="en"><![CDATA[Users satisfaction of the Obstetrics and Gynecology Department users of the Hospital Nacional in 2018]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vázquez Molas]]></surname>
<given-names><![CDATA[Gladys Alba]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Alvarenga Ferreira]]></surname>
<given-names><![CDATA[Nadia Beatriz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Araujo Fretes]]></surname>
<given-names><![CDATA[Diego Armando]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cabañas Cristaldo]]></surname>
<given-names><![CDATA[José David]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mareco Caballero]]></surname>
<given-names><![CDATA[Nora Alejandra]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Orrego Martínez]]></surname>
<given-names><![CDATA[Luis Felipe]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Privada del Este Facultad de Ciencias de la Salud "Prof. Dr. Manuel Riveros" Carrera de Medicina]]></institution>
<addr-line><![CDATA[Asunción ]]></addr-line>
<country>Paraguay</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Privada del Este Facultad de Ciencias de la Salud "Prof. Dr. Manuel Riveros" Carrera de Medicina]]></institution>
<addr-line><![CDATA[Asunción ]]></addr-line>
<country>Paraguay</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<volume>10</volume>
<numero>2</numero>
<fpage>39</fpage>
<lpage>57</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_arttext&amp;pid=S2072-81742018000200039&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_abstract&amp;pid=S2072-81742018000200039&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iics.una.py/scielo.php?script=sci_pdf&amp;pid=S2072-81742018000200039&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Introducción:  la percepción de los usuarios de un servicio de salud es una de las técnicas para medir la calidad del mismo.  Objetivos:  determinar el nivel de satisfacción de las pacientes egresadas del Departamento de Gineco-Obstetricia del Hospital Nacional en 2018.  Metodología:  se aplicó el cuestionario SERVQUAL a las mujeres egresadas del Servicio de Ginecología y de Obstetricia entre agosto y septiembre del 2018.  Resultados:  ingresaron al estudio 203 pacientes con edad media 31±11 años. La media del cuestionario fue 5,3±0,5. Aplicando el percentil 60, la frecuencia de satisfacción se observó en 82 pacientes (40%). Los puntos fuertes del Dpto. de Gineco-Obstetricia fueron las dimensiones capacidad de respuesta y seguridad mientras que el punto más débil fue la dimensión tangibilidad (aspectos de las salas, señalizaciones y comidas servidas). No se detectó ningún factor de riesgo asociado significativamente a la insatisfacción.  Conclusión:  la frecuencia de satisfacción fue 40%.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction: the perception health service users is one of the techniques to measure is quality.  Objectives:  to determine satisfaction level of patients at discharged from the Obstetrics and Gynecology Department of the National Hospital in 2018.  Methodology: the SERVQUAL questionnaire was applied to women discharged from the Gynecology and Obstetrics Department between August and September of 2018.  Results: 203 patients with a mean age of 31 ± 11 years old entered the study. The mean of the questionnaire was 5.3 ± 0.5. Applying the 60th percentile, the frequency of satisfaction was observed in 82 patients (40%). The strengths of the Department were the dimensions of responsiveness and safety while the weakest point was the tangibility dimension (aspects of the rooms, signaling and meals served). No risk factor was significantly associated with dissatisfaction.  Conclusion: the frequency of satisfaction was 40%.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[encuestas y cuestionarios]]></kwd>
<kwd lng="es"><![CDATA[Ginecología]]></kwd>
<kwd lng="es"><![CDATA[Obstetricia]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[surveys and questionnaires]]></kwd>
<kwd lng="en"><![CDATA[Gynecology]]></kwd>
<kwd lng="en"><![CDATA[Obstetrics]]></kwd>
</kwd-group>
</article-meta>
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