Resumo

VARGAS-SALGADO, María Marisela  e  GOMEZ BULL, Karla Gabriela. Emotional exhaustion from demographic variables in times of pandemic. Acad. (Asunción) [online]. 2021, vol.8, n.2, pp.1-14. ISSN 2414-8938.  https://doi.org/10.30545/academo.2021.jul-dic.1.

The COVID-19 pandemic has considerably affected the emotional health of people, in the organizational environment the lives of employees are exposed to situations that affect emotional health. Therefore, this research aimed to analyze if emotional exhaustion is different according to age, education, seniority, position and sector, of the employees who work in the Export Industry of Ciudad Juárez. It was a quantitative, non-experimental, cross-sectional and inferential study, in a sample of 580 employees during the months of April to September 2020, an 8-item instrument was applied. An analysis of variance [ANOVA] was performed and age, education, seniority, position and sector were considered as variables. According to the results, it is revealed that, in the position and age, it was found that there are no significant differences in the job position and age with respect to emotional exhaustion. Not so, statistically significant differences were found in the groups based on work seniority, academic level, and sector. That is, emotional exhaustion varies depending on the time employees have working, the academic level they have, except for those with a postgraduate degree, and the sector in which the subjects work.

Palavras-chave : Emotional exhaustion; occupational health; demographic characteristics; manufacturing industry.

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