Abstract

ARAUCO-JIMENEZ, Kelly Clara; ENRIQUEZ-VILLAVICENCIO, Paul  and  HUACHACA-URBINA, Antonio Roberto. Job satisfaction and productivity in the business area of a banking entity. Rev. ciente. UCSA [online]. 2024, vol.11, n.1, pp.19-29. ISSN 2409-8752.  https://doi.org/10.18004/ucsa/2409-8752/2024.011.01.019.

The vertiginous changes that have been taking place in recent decades have an impact on the job satisfaction of workers and this has direct implications for productivity in companies, specifically in business, which have had to implement motivation and integration strategies in their employees. The objective of this research was to study the relationship between job satisfaction and productivity in the commercial area of CMAC Piura (Lima-Peru), 2022, in this study we worked with a quantitative-non-experimental approach, being of a cross-sectional type and having a correlational descriptive scope. The population and sample was 42 respondents from the business area of South Lima being a census sample. Cronbach's Alpha coefficient for job satisfaction was "0.91" and in productivity it was "0.84. The results of the inferential statistics showed that there is a mean positive correlation with a "Spearman's Rho" of "0.574", the degree of significance for this test was (p=.000 < α=0.05). It was concluded that job satisfaction in the business area must be improved so that this factor does not harm the productivity of the company.

Keywords : Job satisfaction; productivity; equitable reward; work environment; companionship.

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