Introduction:

The evaluation of the level of satisfaction of discharged patients is one of the methods to measure the quality of health care.

Objectives:

To determine the level of satisfaction of the patients discharged from the Medical Clinic Service of the National Hospital (Itauguá, Paraguay) in August and September 2018.

Methodology:

The SERVQUAL questionnaire was applied to men and women with at least 1 week of hospitalization, with prior informed consent. This instrument measures the 5 dimensions of attention: tangibility, reliability, responsiveness, security and empathy using 22 questions. The Likert scale of 6 points was used, where 1 was the most dissatisfied and 6 was the most satisfied.

Results:

One hundred sixteen patients were included, 50 men and 66 women, with mean age 46 ± 14 and 39 ± 12 years, respectively. The dimension with the highest score in the SERVQUAL questionnaire was safety (average 5.3±0.8) and the dimension with the lowest score was tangibility (average 4.6±0.9). Applying the cut-off point in the 60th percentile (5.35 points), a frequency of 39.6% satisfaction was obtained.

Conclusion:

The frequency of satisfaction of the users of the Medical Clinic Service was 39.6%.

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