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Revista Virtual de la Sociedad Paraguaya de Medicina Interna

versión On-line ISSN 2312-3893

Resumen

PERALTA, Ruth et al. Level of satisfaction of the patients discharged from the Medical Clinic Service of the National Hospital in 2018. Rev. virtual Soc. Parag. Med. Int. [online]. 2019, vol.6, n.1, pp.41-53.  Epub 01-Mar-2019. ISSN 2312-3893.  https://doi.org/10.18004/rvspmi/2312-3893/2019.06(01)41-053.

Introduction:

The evaluation of the level of satisfaction of discharged patients is one of the methods to measure the quality of health care.

Objectives:

To determine the level of satisfaction of the patients discharged from the Medical Clinic Service of the National Hospital (Itauguá, Paraguay) in August and September 2018.

Methodology:

The SERVQUAL questionnaire was applied to men and women with at least 1 week of hospitalization, with prior informed consent. This instrument measures the 5 dimensions of attention: tangibility, reliability, responsiveness, security and empathy using 22 questions. The Likert scale of 6 points was used, where 1 was the most dissatisfied and 6 was the most satisfied.

Results:

One hundred sixteen patients were included, 50 men and 66 women, with mean age 46 ± 14 and 39 ± 12 years, respectively. The dimension with the highest score in the SERVQUAL questionnaire was safety (average 5.3±0.8) and the dimension with the lowest score was tangibility (average 4.6±0.9). Applying the cut-off point in the 60th percentile (5.35 points), a frequency of 39.6% satisfaction was obtained.

Conclusion:

The frequency of satisfaction of the users of the Medical Clinic Service was 39.6%.

Palabras clave : patient satisfaction; surveys and questionnaires; internal medicine.

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