Introduction:

The quality of medical care has become important in recent decades as it relates to the debate about patients’ rights and the right to health.

Methods:

This was a descriptive, observational, cross-sectional study. Data collection was done through a pre-prepared survey.

Results:

Of a total of 54 patients who were surveyed in the Family Medicine Department clinics, during the period of March-April 2013, 60% (32 patients) responded that the appointment wait time is always adequate. Regarding the care provided by nursing staff, 87% (47 patients) responded that it is always adequate. As to whether the doctor explained everything the patient wanted to know about their health, 77% (42 patients) answered that the doctor who treats them always explains everything about their state of health. 90% (49 patients) of the users who were surveyed are always satisfied with the care received.

Conclusion:

the majority of users surveyed about quality of care received in the department are satisfied with their care and are satisfied regarding the type of medical attention, as well as the appointment wait time. A high percentage the patients surveyed would recommend consulting in our service.

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